Windows 8 Causes the Biggest Drop in Customer Satisfaction After the Vista Disaster

image: cdn0.mos.techradar.futurecdn.net/

Bogdan Popa of SoftPedia shares a report from ‘Examiner’ indicating that Microsoft’s American customer satisfaction index (ACSI) declined to 74 prior to the release of Windows 8. This has made a lot of people disappointed as they were expecting the tech giant to improve its overall score in this ranking.

Bogdan Popa shares that the drop caused by Windows 8 is similar to the drop caused by Microsoft by Vista in 2006. Prior to the launch of Microsot by Vista, Microsoft’s index drop to 73 yet was improved by Windows 7, still the world’s number 1 operating system.

ACSI director, David VanAmburg, says:

“It seems clear that the release of Windows 8 did not give Microsoft a significant bump, as the release of Windows 7 did, nor did it dramatically lower customer satisfaction in a rather short time frame, as the release of Vista did,”

read more at: Windows 8 Causes the Biggest Drop in Customer Satisfaction After the Vista Disaster | Softpedia